Analytics Dashboard
Real-time KPIs, metrics, and insights for data-driven decision making
Avg Handle Time
4:09
-12%vs last period
First Call Resolution
81.6%
+8%vs last period
CSAT Score
4.3/5
+5%vs last period
Avg Queue Time
75s
-18%vs last period
Total Interactions
12
+15%vs last period
Available Agents
3
Performance Trends (7 Days)
Historical metrics showing daily averages
Interactions by Channel
Distribution of customer interactions across channels
Agent Utilization
Current utilization percentage by agent
Key Insights
Performance Highlights
- • First Call Resolution improved by 8%
- • Average Handle Time reduced by 12%
- • Queue times decreased by 18%
Recommendations
- • Expand virtual agent capabilities
- • Optimize routing for high-priority calls
- • Increase agent training on top issues