ServiceNow Integration
Seamless ITSM integration with automatic ticket creation and knowledge base access
open
3
in-progress
2
resolved
1
closed
0
Ticket Queue
Recent ServiceNow tickets from contact centre interactions
Feature request - API integration
SNOW-10005
Eve Black
mediumTechnicalRobert Taylor
Request for refund
SNOW-10004
Dan Green
lowBilling
Service outage report
SNOW-10003
Carol White
criticalTechnicalDavid Park
Product inquiry - Enterprise plan
SNOW-10002
Bob Wilson
mediumSales
Billing discrepancy on invoice
SNOW-10001
Alice Brown
mediumBilling
Unable to access account
SNOW-10000
John Smith
highTechnicalSarah Johnson
Ticket Details
Ticket Number
SNOW-10005
Subject
Feature request - API integration
Description
Customer requesting REST API access for custom integration
Assigned Agent
Robert Taylor
Sales
Created
12/9/2025, 7:56:24 AM
Integration Features
- Automatic ticket creation from calls
- Real-time ticket status updates
- Agent knowledge base access
- Customer history integration
- SLA tracking and alerts
- Bi-directional data sync